Frequently Asked Questions: Cyber Monday
Cyber Monday Offers
*Simply Conserve Cyber Monday lighting sale offers valid through 12/15/19, 11:59 p.m. ET, while supplies last. All offers not applicable to prior purchases. Select offers may be extended. Instant rebates available exclusively to qualified DP&L residential customers. Rebate restrictions apply where applicable. 30-day return policy applies. Free shipping on orders over $49. Shipping restrictions may apply. If you return all or some of the merchandise, the dollar value of these promotions will not be refunded or credited to your account. May not be redeemed for cash.
What is the DP&L Marketplace?
DP&L Marketplace is an online store that offers instant rebates on many energy-related products. All items in the store have been researched by industry experts and are recommended by DP&L.
How do I find products on the DP&L Marketplace?
You can view the available products by selecting a category from the "Products" drop-down navigation bar and clicking on each product for more details. DP&L Marketplace’s home page also features energy-saving products you can click on for more details.
What can I buy on DP&L Marketplace?
We offer a variety of smart thermostats, connected home products, lighting products, water saving products, and advanced power strips. We regularly add new products, and we update our inventory according to demand and availability.
How do I review a product?
You can add a review by clicking on the product, scrolling down to the “Product Reviews” tab and clicking on “Write a review.”
Which products are eligible for rebates?
Our goal is to make it easy and affordable for you to buy the latest energy products for your home. That's why many of the products on the DP&L Marketplace are eligible for instant rebates. Below each product, you'll see a quick description of any available rebates.
How do I apply for rebates?
When products eligible for an instant rebate are added to your cart, an “Apply Rebates” button will appear. Click “Apply Rebates” and complete the verification process. Your instant rebate will be automatically applied after verification.
Is everyone eligible for a rebate?
To be eligible for rebates, you must be a DP&L residential customer. We will verify your eligibility during the checkout process.
How do I find out if I’m eligible for an instant rebate?
There are a few ways we can determine your eligibility:
- Enter your shipping address during the “Apply Rebates” process and click “Check Eligibility.”
- Enter your DP&L account number during the “Apply Rebates” process and click “Check Eligibility.”
Please note that you must agree to the Rebate Terms and Conditions to be eligible for instant rebates.
What are the terms and conditions for DP&L instant rebates?
When applying instant rebates to your purchases, you must agree to our Rebate Terms and Conditions.
What other rebates does DP&L offer?
We also offer rebates on appliances and equipment purchased from other retailers. Please visit DP&L residential rebates for a full list of rebates and to apply online.
How do I get a discount code?
DP&L Marketplace will email special discount codes throughout the year.
How do I apply my discount code?
Discount codes are entered and applied in the “Discount” field during checkout.
How do I sign in?
The “Sign In” link in the center of the DP&L Marketplace enables you to sign in using your My Account user ID and password.
Why should I sign into the DP&L Marketplace?
There are benefits to signing in:
- Provides access to your order history and details about each order (such as items in the order, a breakdown of charges, and shipping/billing address used).
- Pre-populates your shipping information based on the primary address of your electric service account (you can change it if you like).
To log out of your account, click on your name and select “Logout” from the drop-down menu.
What payment methods are accepted on the DP&L Marketplace?
We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club.
Why wasn’t I able to complete my credit card transaction?
Please check that your credit card information is correct. If you still can’t complete your transaction, please call us at 1-877-332-6718 and we will be happy to help.
How can I view and print my order confirmation?
You’ll receive a confirmation email with all your order details.
How do I track my order?
Tracking information will be included in the shipping confirmation email we send to you once your order ships.
Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.
The item I bought is now on sale. Can I get a price match?
Because sales and promotions have strict dates set by the manufacturer, our company policy does not allow us to price match orders placed before or after the advertised sale period. We apologize for any inconvenience.
Can I cancel an order?
In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.
What if I received a damaged product?
Please contact us or call 1-877-332-6718. We will provide a pre-paid return shipping label and explain how to return your order.
Why is my item on backorder?
On rare occasions, popular products may be temporarily sold out but usually will be back in stock quickly. If you’d like to adjust your order, please contact us or call 1-877-332-6718. We are happy to help.
How do I view my previous orders?
When you sign in on the DP&L Marketplace, several options will appear in the box under your name. Select “DP&L Marketplace account” to view your order history and details about each order.
Shipping & Delivery
For shipping and delivery questions, please visit Shipping.
For questions on returns, please visit Returns.
Will DP&L install my thermostat?
DP&L does not offer installation services on smart thermostats purchased through the DP&L marketplace. Please be aware of the installation requirements for each thermostat before purchasing. To check installation compatibility, please review the following:
- ecobee compatibility check
- Nest compatibility check
- Emerson Sensi compatibility check
- LUX® GEO compatibility check
- Honeywell compatibility check
Does my smart thermostat need a C-wire?
Some thermostats require a C-wire to power the device. Depending on the thermostat you buy, you may or may not need a C-wire. Please check the product details of the thermostats you’re considering to find out if a C-wire is required.
If the smart thermostat you’re buying requires a C-wire and an adapter is not included, you can purchase one separately (search for “C-wire adapter”) or a contractor can help you install the device.
Make sure to check your current wiring before purchasing any thermostat and review the installation compatibility checks listed above.
All warranties are provided by the product manufacturer. Please visit the product manufacturer website for warranty information.
Still have questions? We are happy to help. Please contact us or call 1-877-332-6718.